You are here > IKEA FAMILY > FAQs

If you have any questions about IKEA FAMILY, this is where to look for the answer.

Membership Questions

1.   Who can register at the kiosk?
2.   How do I register if I do not have a local mobile number?
3.   How soon will I receive my new IKEA FAMILY card and/or be converted to a Permanent member?
4.   What is the difference between a Temporary and Permanent membership?
5.   How am I rewarded with the IKEA FAMILY programme with I shop in the IKEA store?
6.   Where can I use my IKEA FAMILY card?
7.   Is there anywhere in store I can’t use my IKEA FAMILY card to earn points?
8.   How do I cancel my membership or report a lost card?

Bonus Points Questions

1.   What can I do with my Bonus Points?
2.   How do I redeem my IKEA FAMILY store vouchers?
3.   How do I check the Bonus Points that I have accumulated?
4.   How do I check the history of my shopping transactions in the IKEA store?
5.   Can I transfer or bring forward my Bonus Points which are expiring or extend the expiry date?
6.   Can I still earn Bonus Points or get members’ prices if I forget to bring my IKEA FAMILY card or return another day with my receipt?
7.   How do I get my 3x Birthday Bonus Points?

FAMILY Vouchers

1.   How long are the FAMILY vouchers valid for?
2.   What can I use the FAMILY vouchers for?

Communication Questions

1.   How can I find out what the current IKEA FAMILY offers are?
2.   How often is the IKEA FAMILY newsletter sent out?
3.   What if I have changed my mailing address?
4.   What if I don’t want to receive any email or SMS from IKEA?
5.   I am an IKEA FAMLY member but have not received any offers through the post or via e-mail. Why could this be?

The IKEA FAMILY Product Range

1.   Can I return IKEA FAMILY products?
2.   Can I purchase IKEA FAMILY products if I forgot to bring my Temporary card or IKEA FAMILY card?

FAMILY Benefit

1.   How do I redeem my free coffee and discounted meals?