Have a question for us? Pick a topic below.
You may sign up for free membership at any of the IKEA Family kiosks located around the store, or member’s portal. To register, you would need to be at least 21 years old (based on birth year) and have a local mobile number and mailing address in Thailand.
Participation is subject to our T&Cs here.
Just approach any IKEA co-worker or the Customer Relations counter for assistance. We will still require a valid local contact number in order to process your application.
No, all IKEA Family membership do not expire.
Please approach an IKEA co-worker or call our customer service at +66 2708 7999 for assistance.
You can start using immediately! Simply log in to our member’s portal to access your eCard upon checkout.
Find out more about IKEA Family benefits here.
You can refer to Benefit page to find out about all the exciting perks and rewards!
Ikano Pte Ltd collects personal information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. For more information, please refer to our Personal Data Protection Notice.
Our customers come from diverse backgrounds, live differently and have various needs. To offer the best possible experience, we would like to personalize our communication with you as a unique individual.
To do so, we need the following information:
Each individual can only have one membership account, so you won’t be able to register as a new member. Please log in to the member’s portal to retrieve your membership number.
You can also approach an IKEA co-worker or call our customer service at +66 2708 7999 for assistance.
You can access your IKEA Family account via our member’s portal or any of the IKEA Family kiosks located around the store. Simply key in your 16-digit IKEA Family membership number / mobile number and password to log in.
If you are using your mobile number to log in, you will need to ensure that the mobile number registered with your IKEA Family account is up-to-date, and is not shared with another IKEA Family account.
As we will send you a two-factor authentication (2FA) SMS to your registered mobile number as part of the password change process, please ensure that your mobile number in your IKEA Family account is up-to-date.
Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number registered with your IKEA Family account is not up-to-date, please approach an IKEA co-worker or call our customer service at +66 2708 7999 for assistance.
Please note that two-factor authentication (2FA) process will be triggered as part of the password change process. If your mobile number registered with your IKEA Family account is not up-to-date, please approach an IKEA co-worker or call our customer service at +66 2708 7999 for assistance.
You can try to reset your password via our member’s portal or any of the IKEA Family kiosks located around the store. Tap on “Forget Password” and enter your date of birth and mobile number registered to your IKEA Family account to reset.
Alternatively, you may approach an IKEA co-worker or call our customer service at +66 2708 7999 for assistance.
You may complete this form and send it to customerrelations.ikeath@ikano.asia.
Yes. IKEA friends members are required to sign up for IKEA Family membership programme to enjoy the benefits.
Log in to the member’s portal and click on the “eCard” tab to access it.
You can use your Family card at the checkouts, Swedish Restaurant, Swedish Café, Swedish Bistro, Swedish Food Market and IKEA online store.
Swipe or scan your IKEA Family card every time you make a purchase to earn points or enjoy IKEA Family member prices.
Simply log in to the member’s portal to access your Family eCard and add on Apple Wallet or Android on you mobile before heading to the check-outs.
If you have lost your IKEA Family card, you can report your lost card and request for a new one to be sent to your provided mailing address.
Log in to the member’s portal to report your lost card and deactivate it. Don’t worry, only your card will be deactivated, not your IKEA Family account.
You can then request for a new card or access your eCard in the member’s portal and start using it immediately.
Processing of IKEA Family card request will be done on the first week of every month and would take 3 - 4 weeks to reach you. For example, if you requested in the month of May, you should receive your IKEA Family card by the 4th week of June.
IKEA Thailand and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).
You may use your physical IKEA Family card to proceed with the transaction but if you don’t have your physical card with you, kindly proceed to the customer service counters as our co-workers will able to assist you further.
Yes, you will need to re-add your Family eCard. Simply log in to the member’s portal to then proceed to “My eCard” tab to request for a new eCard link to be sent to your correct email address and continue to add the eCard to your device.
Simply log in to the member’s portal to deactivate your eCard and proceed to “My eCard” tab to request for a new eCard link to be sent to your correct email address.
Do make sure your email address is valid and do check your spam/ junk folders on your email. If you still haven’t received them, kindly write to ikeafamily.th@ikano.asia for further assistance.
Yes, eCard can be saved onto multiple devices.
Yes, both eCard and physical card are acceptable.
Every THB10* spent at the IKEA stores entitles you to 10 IKEA Family Point.
Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned. Example:
Points earned on 15 Nov 2020 will expire on 31 Dec 2022.
Points earned on 31 Dec 2021 will expire on 31 Dec 2023.
With every 100 points accumulated, IKEA Family members can offset 1 THB from their purchase instantly when checking out at the IKEA physical stores only.
Get 3x IKEA Family points on the first purchase made at IKEA stores, IKEA online store, IKEA Restaurant, Bistro or Swedish Food Market on your Birthday Month.
For online purchases, points will be credited when order status is ‘Ready for Delivery’, not on the order date. If any purchase is made at physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.
You can check your point balance by logging in to the member’s portal or at any of the in-store Family kiosk.
Unfortunately, no. Transferring of IKEA Family Points to a different card account, bringing forward or extending the expiry date is not permitted. Unused and expired IKEA Family Points will not be reinstated.
Yes, purchases of IKEA Gift Cards, transactions regarding delivery, assembly and any other services provided by external companies will not be recorded nor will it earn you any Bonus Points.
We would like to notify you of our latest promotions and exclusive member events. However if you do not wish for us to contact you, simply choose the unsubscribe option in the Emails or SMS-es that we sent you.
Alternatively, you may login to your profile, and update your preferred method of communication. You may also email / write to us directly.
You can login to the IKEA Family website and change your personal details or do it via the in-store Family kiosks.
IKEA Thailand and Ikano (Thailand) Limited shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).
It could be your contact details are not accurate and/or complete; or you may have select < No > for all methods of communication.
Some communications are also only sent to members who have made at least 1 purchase in the last 12 months. Remember to visit the IKEA store regularly and show your IKEA Family card at the check-outs.
All terms and conditions of IKEA's 'Return Policy' will apply to all purchases made by IKEA Family members. If an IKEA Family member refunds/returns any items for which IKEA Family points have been credited, corresponding number of IKEA Family points for the items returned will be removed from IKEA Family member's account. An IKEA Family member is required to present the IKEA Family card when making a purchase refund at Exchange and Returns.
No, you will not be able to enjoy IKEA Family prices without the IKEA Family Card.
However, you can log in to the member’s portal to access your eCard.
IKEA Family product offers are products in the IKEA stores at special prices reduced exclusively for IKEA Family members.
Yes, earn 10 point for every THB10 spent. Please indicate your IKEA Family membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the loyalty points once your order status is ‘Ready for Delivery'.
Please note that only IKEA Family card issued in the same country of delivery will be qualified for loyalty points. IKEA Family Terms & Conditions apply.
IKEA Family product offers are available at the physical IKEA stores (IKEA Bangna, IKEA Bang Yai and/or IKEA Phuket). To enjoy the products at IKEA Family prices, do visit your nearest IKEA store!
Yes. 3x points will be credited to your first online purchase when your order status is ‘Ready for Delivery’. However, if any purchase is made in physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.
As long as you have produced your Temporary Card or IKEA Family card at the store’s checkouts, you would be able to see the transaction captured when you login to this website within 24 hours.
Just flash your IKEA Family card at the Restaurant check-outs to enjoy 2x free coffee/tea and discounted Family meals.
Submit your question to our co-worker
